Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels, and resorts.
- the front desk clerk, hotel
- front office clerk, hotel
- guest service agent
- guest service representative
- hotel front desk clerk
- night clerk
- reservations clerk hotel
- room clerk
Hotel front desk clerks perform some or all of the following duties:
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Completion of secondary school or equivalent is usually required.
- Completion of a two-year apprenticeship program or a college program in front desk operations or hotel management may be required.
- Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council. Services available in the community and respond to guests’ complaints
- Progression to senior positions in the hospitality industry is possible with additional training and experience.
Please note that visitors to Canada must have a work permit to participate in this program.